MOVIAHOME HELP CENTER

Questions Answered

Quick answers about shipping, returns, blanket feel, sizing, product care, Breeze cooling, discounts, and customer support.

NEED PERSONAL SUPPORT?

support@moviahome.com Monday–Friday · Replies within 1–2 business days
01

ORDER SUPPORT

Orders & Shipping

Processing, free U.S. shipping, delivery, and tracking.
How long does order processing take?

Orders are typically processed within 1 business day. Processing happens before the carrier delivery estimate begins.

How long does standard delivery take?

Standard delivery is estimated at 5–8 business days after shipment. Most orders arrive in about 7 business days after leaving the warehouse.

Carrier delays, weather, holidays, and destination may affect the final delivery date.

Is standard shipping free?

Yes. Free Standard Shipping is included on MoviaHome U.S. orders. Any faster shipping options, when available, will be shown at checkout.

How can I track my order?

We’ll email your tracking information once the order ships. Tracking can take a short time to show its first carrier update after a label is created.

If tracking has not changed for several business days, email support@moviahome.com with your order number so we can review it.

02

AFTER YOUR ORDER

Returns & Order Issues

Returns, damaged items, incorrect orders, and changes.
What is your 30-day return policy?

If your MoviaHome piece isn’t right for you, you can request a return within 30 days of delivery.

Return eligibility and item-condition requirements are explained in our current Returns Policy.

How do I start a return?

Email support@moviahome.com with your order number, the item you want to return, and the reason for the request.

Please wait for return instructions before sending anything back. Returned items must meet the requirements in our Returns Policy.

What if my item arrives damaged or incorrect?

Contact us as soon as possible with your order number, a description of the issue, and clear photos of the product and packaging.

Our support team will review the information and provide the appropriate replacement or resolution.

Can I change or cancel an order after placing it?

Contact support immediately if you need to change the shipping address, product, size, color, or cancel the order.

We’ll try to help before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.

03

PLUSH COMFORT

Plush Blankets

Compare textures, drape, warmth, and everyday care.
What is the difference between Ripple and Embrace?

Ripple Plush Blanket has a raised ripple surface with a smoother reverse and a softer, more flexible drape that bends and folds easily around the body.

Embrace Bubble Blanket has a raised bubble surface with a smooth reverse and a fuller, more cushioned construction for a more cocooning feel.

Choose Ripple when you want fluid, easy-to-move plush. Choose Embrace when you prefer more body and cushioned softness around you.

Are Ripple and Embrace soft on both sides?

Yes. Both blankets are designed with a textured plush face and a smoother plush reverse, so either side can rest comfortably against you.

The main difference is the surface texture and overall drape, not one side being the “good” side and the other being a basic backing.

Are the plush blankets weighted?

No. MoviaHome plush blankets do not use added weighted filling.

Embrace feels fuller because of its plush construction, while Ripple has a more flexible, fluid drape.

Are plush blankets a good choice for hot sleepers?

Ripple and Embrace are designed around plush softness, lounging, layering, and warmer comfort rather than active cooling.

If overheating is your main concern and you want lighter overnight coverage, Breeze Cooling Comforter is the more appropriate option.

How should I wash a plush blanket?

Always follow the sewn-in care label for your specific blanket. Use gentle care and avoid bleach or excessive heat, which can affect the appearance and feel of plush fibers.

Use a washer with enough room for the blanket to move freely rather than compressing it tightly into the drum.

04

PRODUCT DETAILS

Sizing & Care

Choose the right size and keep your piece feeling its best.
How should I choose the right size?

Start with where you plan to use the piece, then check the exact dimensions listed on that product page.

For a sofa or personal wrap, prioritize easy handling. For a bed, choose based on mattress size and how much side coverage or shared space you prefer.

Are MoviaHome products machine washable?

Many MoviaHome blankets and comforters are machine washable, but care instructions vary by construction.

Always use the sewn-in care label and the product-page care instructions as the final guide for washing and drying.

Will the color look exactly the same as it does online?

We aim to represent each color accurately, but small differences can appear because of screen settings, room lighting, photography, and the direction of plush fibers.

Where can I find materials and certification information?

Material composition, construction details, dimensions, care information, and applicable certifications are shown on the individual product page.

Certification claims apply only to the product or material specifically identified with that certification.

05

COOLING COMFORT

Breeze Cooling Comforter

Cool-touch feel, lightweight coverage, and seasonal use.
Does Breeze stay cold all night?

Breeze is not an active cooling device and is not designed to stay ice-cold throughout the night.

Its shell provides a cooler initial touch, while its lightweight, breathable construction helps reduce the dense, stuffy feel associated with heavier bedding.

Cooling sensation varies with room temperature, sheets, sleepwear, and individual body temperature.

How thick is Breeze?

Breeze uses a lightweight, low-profile 125 GSM fill rather than the high loft of a thick insulated comforter.

The lower profile is intentional for sleepers who want comfortable coverage with less bulk and heat buildup.

Should I use a duvet cover with Breeze?

No duvet cover is required. Breeze is designed to be used directly as your comforter.

Adding another fabric layer between your skin and the cool-touch shell may reduce the immediate cooling sensation.

Can Breeze be used beyond summer?

Yes, especially for people who tend to sleep hot year-round or live in warmer homes.

During colder weather, add a separate layer when more warmth is needed. Breeze itself is designed around cooler, lightweight coverage rather than maximum insulation.

06

CHECKOUT & SUPPORT

Discounts, Payment & Support

Checkout questions, discount rules, and how to reach us.
Which payment methods can I use?

Available payment methods are shown securely at checkout. Options can vary by device, location, and payment provider.

Can discount codes be combined?

Only discounts specifically marked as combinable can be used together.

If a code does not apply, check its expiration date, eligible products, minimum purchase requirement, and whether another promotion is already active.

How do I contact MoviaHome customer support?

Email support@moviahome.com. Include your order number when applicable and a clear description of what you need help with.

Support is available Monday through Friday and generally replies within 1–2 business days.

STILL NEED HELP?

We’re Here When You Need Us

Send us your question and any relevant order details. Our support team will help you with the next step.