Refund policy
Returns
| Return window | Return requests must be submitted within 30 days of delivery. |
| Conditions | To qualify for a return, items must be unused, unwashed, and returned in their original packaging. Proof of purchase is required. All returned items are inspected before refunds are approved. |
| How to start a return | To request a return, email support@moviahome.com with your order number. Our team will provide return instructions. Please wait for authorization before sending your item back. |
Return details
| Return shipping | We do not charge restocking fees. For returns due to a change of mind, customers are responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, we'll help arrange a return at no additional shipping cost. Any original shipping fees paid at checkout are non-refundable for change-of-mind returns. |
| Damaged or incorrect items | If your item arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery, so we can help resolve the issue. |
| Exchanges | We currently do not offer direct exchanges. The fastest way to receive a different item is to place a new order and return the original item for a refund. |
Refunds
| Refund processing | Once your return is received and inspected, we will notify you of the approval status. If approved, refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. If more than 15 business days have passed since your refund was approved, please contact us at support@moviahome.com. |
Order Changes
Due to the speed of our fulfillment process, we’re unable to guarantee changes to an order once it has been placed.
If you need to update your order (such as shipping address or item details), please contact us as soon as possible at support@moviahome.com. We will do our best to accommodate your request before the order is processed.
Once an order has been processed or shipped, we are unable to make any changes.
Order Cancellation
Orders may be canceled within a short window after purchase, as long as they have not yet been processed or shipped.
If you wish to cancel your order, please contact us immediately at support@moviahome.com.
Once an order has been processed or shipped, it can no longer be canceled. In this case, you may refer to our return policy after delivery.
